Shipping policy

Thank you for visiting and shopping at Maisam. Following are the terms and conditions that constitute our Shipping Policy.

1. Domestic Shipping (Within Pakistan)

We strive to deliver your favorite clothing articles to your doorstep as quickly and efficiently as possible.

  • Processing Time: All local orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or public holidays.

  • Delivery Timeline: Once shipped, delivery across Pakistan typically takes 3 to 5 business days. Remote areas may take up to 7 business days.

  • Shipping Charges: Standard shipping rates apply nationwide and will be calculated and displayed at checkout. We may offer free shipping promotions from time to time.

  • Cash on Delivery (COD) Verification: For all COD orders, our customer support team may contact you via phone call, SMS, or WhatsApp to confirm your order details. Processing will begin only after successful verification.

2. International Shipping

We proudly ship our collections worldwide so you can experience Maisam wherever you are.

  • Delivery Timeline: International orders are shipped via reliable global couriers (DHL, FedEx, or Skynet) and generally take 7 to 14 business days to arrive, depending on the destination country.

  • Shipping Rates: International shipping rates vary based on the destination country and the total weight of your order. Accurate shipping rates will be calculated at checkout.

3. Customs, Duties, and Taxes (International Orders)

Maisam is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If a package is returned to us due to unpaid customs duties, the return shipping costs will be deducted from your final refund.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email or SMS once your order has shipped, containing your unique tracking number(s). The tracking number will become active within 24 hours of dispatch.

5. Damages and Lost Packages

If you receive your order damaged, or if your package goes missing in transit, please contact our customer support team immediately at maisamhussainofficial@gmail.com. Please save all packaging materials and damaged goods before filing a claim so we can look into it with our courier partners right away.