Shipping Policy

Last Updated: July 17, 2026

At Maisam, every piece is handcrafted with intention and dispatched with the same level of care. Because each garment is a one-of-one creation, our fulfilment process is deliberate and thorough. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

All Maisam orders are processed within 1–3 business days of payment confirmation. As each piece is individually inspected, carefully packaged, and prepared by hand before dispatch, processing may occasionally take up to 3 business days. You will receive a confirmation email with tracking details once your order has been dispatched.

2. Domestic Shipping (Pakistan)

We offer shipping across Pakistan through trusted courier partners. Estimated delivery time is 3–5 business days from the date of dispatch. Free delivery is available on all domestic orders.

3. International Shipping

Maisam ships worldwide. Estimated international delivery times are 7–14 business days from the date of dispatch, depending on your country and local customs processing. International shipping rates, if applicable, will be calculated and displayed at checkout.

4. Shipment Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment in real time through our courier partner's tracking portal. If you have not received tracking information within 3 business days of your order confirmation, please contact us through our Contact page.

5. Customs, Duties & Taxes

For international orders, customs duties, import taxes, and handling fees may be applied by your country's customs authority. These charges are the responsibility of the customer and are not included in the product price or shipping fee. Maisam has no control over customs delays or additional charges imposed by local authorities.

6. Packaging

Every Maisam piece is packaged with care to protect the garment during transit. We use protective, brand-aligned packaging that reflects the quality and intentionality of the piece inside. We do not use excessive or wasteful packaging.

7. Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the damage and packaging. We will work with you to resolve the issue promptly. In the rare event that a shipment is lost in transit, please contact us and we will investigate with the courier on your behalf.

8. Incorrect Shipping Address

Please ensure your shipping address is accurate at the time of checkout. Maisam is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing an order, contact us immediately at our Contact page and we will do our best to update it before dispatch.

9. Shipping Delays

While we strive to meet all estimated delivery windows, delays may occasionally occur due to high demand, public holidays, weather conditions, or customs processing. Maisam is not liable for delays caused by third-party courier services or circumstances beyond our control.

10. Contact Us

For any shipping-related queries, please reach out to us through our Contact page. We aim to respond to all enquiries within 1–2 business days.