Privacy Policy

Last Updated: July 17, 2026

At Maisam, your privacy matters to us as much as the craft behind every piece we create. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit maisamhussain.com, place an order, or communicate with us. By using our website, you agree to the practices described in this policy.

1. Who We Are

Maisam is a luxury artisan fashion label based in Pakistan, creating one-of-one handcrafted garments. Our website is maisamhussain.com. For any privacy-related enquiries, please contact us through our Contact page.

2. What Information We Collect

We collect the following types of personal information:

  • Identity & Contact Information: Your name, email address, phone number, and billing/shipping address when you place an order or contact us.
  • Payment Information: Payment details are processed securely through our payment provider. Maisam does not store your full card details on our servers.
  • Order Information: Details of the pieces you have purchased, order history, and transaction records.
  • Technical Data: IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools.
  • Communications: Any messages you send us through our contact form or email.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders and send order confirmations and shipping updates.
  • Respond to your enquiries and provide customer support.
  • Improve our website, products, and customer experience.
  • Send marketing communications, only if you have opted in to receive them.
  • Comply with legal obligations and prevent fraud.

4. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, though this may affect certain website functionality. By continuing to use our website, you consent to our use of cookies.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and fulfilling orders, including:

  • Payment processors (e.g. Shopify Payments)
  • Courier and logistics partners for order delivery
  • Analytics providers to help us understand website usage

All third-party providers are required to handle your data securely and in accordance with applicable privacy laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements. Order records are typically retained for a minimum of 5 years in accordance with Pakistani commercial law.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal obligations.
  • Opt out of marketing communications at any time by clicking the unsubscribe link in any email we send.
  • Lodge a complaint with a relevant data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us through our Contact page.

8. Data Security

We take the security of your personal data seriously. Our website is hosted on Shopify, which uses industry-standard SSL encryption to protect data in transit. While we implement appropriate technical and organisational measures, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Related Policies

For more information about how we handle your orders and data, please review our Terms of Service, Shipping Policy, and Returns, Refunds & Exchange policy. For any questions, visit our Contact page.